Conditions, use of cookies and liability policy


General conditions of the Na' fent... de Mònica Carbonell Acuña.

General terms and conditions for contracting the portal at www.nafent.mozello.es

1 - Objective

This document sets out the General Conditions of Use and the General Conditions of Sale Online of the website www.nafent.mozello.es and all sub-domains/sub-websites. The domain www.nafent.mozello.es is owned by Mònica Carbonell Acuña, with registered offices in Spain, Rambla de l' Exposició 59-69,08800 Vilanova i la Geltrú (Barcelona), with ID card number 52422721V, provides its electronic sales services via internet on its website www.nafent.mozello.es. You can contact us through the aforementioned postal address or via e-mail atencioncliente@nafent.es

Na' fent... reserves the right to change freely and at any time, the present General Conditions of Use and the General Conditions of Sale in order to adapt them to the applicable legislation, without the need for any prior notice.

Likewise, Na' fent... reserves the right to change completely and at any time, without prior notice, the presentation and content of the website, services and general conditions of use. These changes will always have as a final objective the constant improvement of the site, as well as the services offered to its user.

Both the browsing of the website www.nafent.mozello.es its sub-domains and sub-websites, as well as the purchase of any product in those addresses, presuppose that the customer accepts as a user these General Conditions of Use and the General Conditions of Sale constant on this page.

2 - Conditions of Use

The User undertakes to use this website in accordance with the provisions of applicable law, refraining from using the website for activities contrary to the law, morality and morality, or harmful uses of the rights and interests of third parties.

The User must also be deprived of obtaining information and content accessible through the website.

Na' fent... assumes no responsibility for the content or privacy practices of any other sites owned by Na' fent... to which the site www.nafent.mozello.es may redirect. Therefore, in the event that the User visits another site, redirected from our page, should always read the corresponding privacy policy.

3 - Intellectual Property

All text, visual, sound, technological and other content elements present in our website www.nafent.mozello.es represent exclusive property of Na' fent... and are protected by the Intellectual Property Law. Under no circumstances will it be understood that by allowing access to the site, Na' fent... grants any license or rights.

In this way the use, reproduction, copying and dissemination by other means of logos, texts, images and videos on this website must be subject to your prior authorization in this regard. The use of the contents of the website is only permitted for personal purposes. It is prohibited to reproduce any part of the website for commercial purposes or distribution for commercial purposes, and similarly the modification or incorporation in any work, publication or site, either in electronic format or transfer to any other site.

4 - Product and Price Information

In the product pages of our website www.nafent.mozello.es we provide information related to the essential characteristics of our products through technical descriptions shared by their suppliers, and photographs that illustrate the products marketed, in scrupulous respect for the best standards of the market.

The prices of all the products indicated on www.nafent.mozello.es and their subdomains are presented in euros, including taxes and taxes. The IVA included in all the mentioned prices corresponds to the rate applicable on the day of the order. Any alteration of the applicable IVA rate will be immediately reflected in the prices of the products.

The prices and promotions presented on our website www.nafent.mozello.es may vary and their availability may be related to limited periods of time. Some offers may have a quantity limit per customer which, if applicable, will always be visible in the particular offer.

The costs of shipping service are borne by the user and buyer, and will be added to the total amount of the selected products. You will be informed of these charges before confirming your order and completing the purchase process. Na' fent... reserves the right to change prices at any time. However, Na' fent... undertakes to apply the rates and prices indicated at the time of completion of the purchase order.

In the event of a computer error, manual, technical or any other origin, which causes a substantial alteration not foreseen by Na' fent... of the retail price, in such a way that this becomes exorbitant or manifestly ridiculous, the purchase order will be considered invalid and cancelled.

The prices and products presented at www.nafent.mozello.es are only valid for purchase orders placed through www.nafent.mozello.es, and may not coincide with those of other stores, except for promotions expressly indicated online.

5 - Purchasing Process

5.1 - Types of Purchase

5.1.1 - Quick Buy

Quick Buy. This is a purchase by filling in only the name and e-mail address without the need to register or create an account and thus be included in our databases.

5.2 - Purchasing process stages

On the home page select "Catalog" and browse through the various options of the best sporting goods at your disposal. If you already know exactly what you are looking for, enter the product name in the Search box.

On the home page you will always have the latest news and the best promotions highlighted. You will also have access to the latest products displayed. Your shopping cart accompanies you throughout the entire purchase process, so at any time you can view the quantities in your basket in "Checkout/Cart".

You can also select criteria such as colors, size, brand and price in your search. By selecting a product you will go to the product page, where in addition to the corresponding price and color, you will have access to detailed information, technologies and availability in stock. On the home page you also have access to size guides and product selection according to your final application, such as:"How to choose the perfect size for you? You will be able to consult the opinion of our "specialized shop technicians" as well as that of other customers who have already bought the same product. So you always have access to clear and accurate information.

When you finally select a product, you must choose the color and quantities in the corresponding tabs and click on Add to Cart. Repeat this step for all the products you want to add to your order. At the end check the selection of products and click on Buy.

6 - Delivery times and order tracking

For those items that we have in stock and whose order and payment is confirmed and validated before 14 hours will be sent the day after receipt of the order, delivery of the goods to the address provided, within a period of 1 to 4 days in Peninsula, not counting weekends and holidays. If you have not received your order within the specified time period, there may be a shortage of stock on any product or delay in delivery by the agency. To do so, please contact us at atencioncliente@nafent.es. You will be sent an email when the order is in process, this means that they are preparing it in our warehouse, as well as with the word sent, when the order is sent. You will be able to track when you are en route through your package locator through ASM Transporte.

Deliveries in the Balearic Islands, Canary Islands, Ceuta and Melilla will be made through ASM, for an amount of 45€ shipping costs and can range from 5 to 10 days, not counting weekends and holidays. We are not responsible for the time it takes customs to hold back the order for its verification and the application of the relevant fees. For orders destined for the Canary Islands, Ceuta and Melilla, supplies will be exempt from VAT by application of the provisions of Article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of the territories. In no case we can determine the amount of taxes to be paid by the customer when receiving your order because, in the case of the Canary Islands, depends on G. I. C. and customs of the Canary Islands.

For international deliveries, please send an email to atencioncliente@nafent.es to confirm shipping costs and delivery times.

7 - Warranty

All the products sold on our website, are thoroughly checked before shipment, but even so if you arrive broken or with any tare must communicate it within 24 hours after receipt of the order to atencioncliente@nafent.es

8 - Customer rights

Confidentiality and security of the client's personal data in accordance with current Spanish legislation on data protection. 

No dissemination, transmission or publication of customer data without their express consent.

 Do not receive promotional or advertising emails if you have rejected them.

 Consult, modify and delete the client's personal data in the database of MÒNICA CARBONELL ACUÑA- Na' fent... at the request of the client. Free access to the open sections of the Na' fent... de Mònica Carbonell Acuña website. Know at all times the status of processing of the order placed.

Returns:

If upon receipt of the order the customer is not satisfied, prior notice to atencioncliente@nafent.es for authorization, indicating the order number and reason for return, you have 15 days to return it in its original packaging including labels, from the date you received the order. After this period, returns will not be accepted. In case of having made use of the product will not be accepted its return.

The freight will be borne by the customer.

Once we receive the product in Na' fent... and check the correct state of it we will proceed to refund the amount of the product. Shipping costs will not be paid regardless of whether the customer had paid for the shipment or not.

Please contact our Customer Service Hotline at 693 471 231 for information on the return procedure.

Return Conditions:

 Items without signs of misuse.

 Return of the complete item, if it is not delivered with all its components and accessories, instruction manual and original packaging of the product in perfect condition, the good may suffer a depreciation.

 Repayment period: until the 15th consecutive day, from the date of delivery.

 Faulty Product - Go to atencioncliente@nafent.es of Na' fent... with your purchase invoice, the complete product and an identification document (DNI). You can also contact our Customer Service Hotline (693 471 231), which will help you solve the problem. In the case of products that have after-sales service directly with the brand, Na' fent... will provide the data of the after-sales service of the brand.

 Returns for damage to the goods by transport - The period of time for claim for damage to the goods caused by transport shall be 24 hours from the date of delivery of the goods if the damage is not assessed externally in the same act of delivery. Or they must be indicated on the delivery note if they are appreciated externally. After this time, Na' fent... is not responsible for any kind of damage that may have been caused by this reason.

9 - Customer Service

Na' fent... has a Customer Service Department that you can contact through the e-mail address atencioncliente@nafent.es or by the number 693 471 231 from 9:00 AM to 21:00  PM from Monday to Friday.  

10 - Liability

Na' fent..., does not guarantee the absence of viruses or similar elements in the electronic documents and files stored in your computer system and on your website, which could cause alterations of software and hardware for you as a user. The use of our website and its contents implies acceptance on your part of the foregoing risks and, therefore, you exclude Na' fent... from any liability for damages of any kind arising from the possible presence of viruses or other similar elements.

Na' fent.... will use every means at its disposal to ensure the security of the information provided by users. However, as is commonly known, security in the Internet environment cannot be guaranteed in its entirety, at any time.

11 - Applicable Law and Legislation

These General Conditions of Use and Sale are governed by the Spanish laws and for all questions resulting from the interpretation and execution of the General Conditions of Sale the parties renounce any other jurisdiction and submit to the Spanish jurisdiction.

Use of cookies

From Na' fent... we want to inform you that our website uses first and third degree cookies to analyze the navigation of users. Cookies are files that are installed on the computer from which you access our website for the purposes described on this page. The application we use to collect and analyze information about the use of non-exempt cookies is:

 Cookies for analysis: these are those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To this end, we analyse your browsing of our website in order to improve the range of products or services we offer.

Google Analytics: www.google.com/analytics and www.google.com/intl/es/policies/technologies/types

 Advertising Cookies: these are those which, whether handled by us or by third parties, allow us to manage the offer of the advertising spaces on the website as efficiently as possible, adapting the content of the advertisement to the content of the service requested or the use made of our website. To do this we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile. The advertising cookies used on our site are: Double Click

This tool does not obtain data from the names or surnames of users or the postal address from which they connect. The information obtained is related for example to the number of pages visited, the language, the social network in which our news is published, the city to which the IP address from which users access is assigned, the number of users who visit us, the frequency and recurrence of visits, the time of visit, the browser they use, the operator or type of terminal from which the visit is made.

We use this information to improve our website, detect new needs and evaluate the improvements to be made in order to provide a better service to the users who visit us.

How to configure my browser?

All browsers have options to disable the use of cookies on all web pages you visit, or in some cases, delete all cookies stored on your computer or some specific ones.

We list the procedure to be followed in the main browsers used:

 Internet Explorer

 Click the Tools button, and then click Internet Options;

 Click the Privacy tab and then click Sites;

 In the Web site address box, enter the full address (URL) of the Web site whose privacy settings you want to customize;

 For example www.microsoft.com

 Then click Block or Allow;

 Repeat steps 3 and 4 for each website you want to block or allow. When finished, double-click "Accept".

 Firefox

 Click the Tools button, and then click Options;

 Click the Privacy tab;

 In the History section, select "Use a custom setting for the history";

 Check the box to accept cookies and click Exceptions to select websites that you have (always or never) authorized to install cookies on your terminal.

 Chrome

 In the Chrome menu on the browser toolbar.;

 Select Settings;

 Click Show advanced options;

 In the "Privacy"section, click the Content Settings button;

 In the "Cookies"section, you can set the following options;

 Delete cookies;

 Block cookies by default;

 Allow cookies by default;

 Include exceptions for cookies on specific domains or websites.

 Safari

 Go to the "Safari" menu and go to the "Preferences"section. Then click on the Security tab and you can adjust the Cookies.

Opera

 Options > Advanced > Cookies;

 The cookie options control how Opera handles cookies. The default mode is to accept all cookies;

 Accept cookies - All are accepted (default);

 Accept cookies only from the visited site - Third party cookies are rejected, for external domains you are visiting;

 Never accept cookies - Everyone is rejected;

Liability Policy

For us at Na' fent... the respect for the privacy of all our customers depends on our sense of responsibility, and that is why it is our commitment to protect the personal information shared by each user of our website. Consequently, we have our databases registered with the Spanish Data Protection Agency (AEPD). However, the user will always be able to navigate through some sections and/or functionalities of this site without the obligation to provide personal information.

By registering on our secure server by providing your personal information and address or selecting payment methods essential to our provision of services, Na' fent... with domicile in Spain, Rambla de l' Exposició 59-69,08800 Vilanova i la Geltrú (Barcelona). Law 15/1999 of 13 December on Data Protection - ensuring the confidentiality and security of the data provided.

The entity responsible for collecting and processing personal data is Na' fent... In order to carry out and execute in a rigorous manner functions relating to the acquisition of services or products by our customers, Na' fent... is obliged to authorize them to provide their customers' data, such as names, addresses, telephone numbers, etc., to the companies whose collaboration is indispensable to provide this service - transport agencies, installation, financial entities, etc... In such cases, the data provided will be those necessary for the performance of the activity to be carried out and the customer must be duly informed about the identity of the service provider.

Therefore, users of our website www.nafent.mozello.es will always be able to opt out of receiving this type of information by selecting the corresponding option at the time of registration. Under the terms of the law, we also guarantee the right of access, rectification and cancellation of any data provided, a right that can be exercised in person or in writing, directly to the address indicated on the contact page of our website: atencioncliente@nafent.es


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